Invoice Watch and automatic debt collection

Last updated 17 days ago

Invoice Watch automatically takes care of payment reminders and moves unpaid invoices to debt collection on an agreed schedule. This means you don't have to track due dates manually.

Automatic debt collection requires that the Kravia debt collection service has been activated. → See guide: Debt collection (Kravia)

Activating Invoice Watch

Go to Settings → Billing settings → Invoice Watch and click "Continue". The system checks that your billing details and Kravia integration are in order before activation.

Reminder and debt collection schedule

Consumer customers:

  • 3 days after the due date: automatic reminder email

  • 14 days after the due date: the invoice moves to Kravia for debt collection

Business customers:

  • 3 days after the due date: automatic reminder email

  • 7 days after the due date: the invoice moves to Kravia for debt collection

Removing automatic debt collection from a single invoice

Even if automatic debt collection is enabled generally, you can remove it from a single invoice when creating that invoice:

  1. Open the invoice creation view

  2. Click More

  3. Uncheck the Automatic debt collection box